PLEASE READ THE FOLLOWING PROCEDURES. We thank you for your patience and understanding while we work through this challenging new environment.
Please contact us if you have any questions.
Rental Policies
CHECK-IN TIME is anytime after 5 PM. To allow adequate time for cleaning requirements, we cannot grant early check-ins at this time.
CHECK OUT TIME is 10 AM.
CHECK-IN/OUT INSTRUCTIONS
Contactless check-in: All visitors will pick up door codes or keys, and parking passes from the lockbox in the entryway at 1914 Meridian Blvd. During regular office hours, the lockbox will remain open and unlocked.
AFTER-HOURS
When the office is closed, you will access the lockbox with the instructions provided in your check-in documents.
Contactless check out: use the “key return” drop box located in our entryway on your departure.
If you need assistance, please call 1-800-228-2884, and for after-hours select extension 6.
DIRECTIONS TO CHECK-IN
From Highway 395, take the exit for Mammoth Lakes, Highway 203, and proceed North. Highway 203 becomes Main Street once in town. Turn Left onto Old Mammoth Road (1st stop light by Shell Gas Station). Turn Left onto Meridian Blvd (next stop light). Pick up keys at 1914 Meridian Blvd. It is a two-story building with purple awnings (across the street from Vons and just past Domino’s Pizza).
CANCELLATION POLICY
A full refund minus the Non-Refundable Deposit will be issued only when a written cancellation notice is received more than 30 days (60 days for group reservations) prior to the Arrival Date. 15% of the total reservation amount is non-refundable (the Non-Refundable Deposit). All reservations are final, regardless of inclement weather, snow conditions, or other circumstances. If you cancel your reservation within 30 days of arrival date, no refund will be issued. All refunds will be issued in the form of the payment received, and within 7-10 business days. We strongly recommend travel insurance to protect your investment.
TAX
Transient Occupancy Tax (TOT 13%) and Tourism Assessment (TBID 1%) tax are applied.
ADVANCE DEPOSIT
If booked more than seven days in advance, payment of 50% percent of the total reservation cost is due via a major credit card to confirm the reservation. We will charge the remaining booking balance upon arrival.
Reservations made within seven days of the arrival date are charged in full upon booking.
OCCUPANCY
The maximum occupancy, including children, will be stated on all confirmations. We reserve the right to spot check vacation rentals for the number of occupants. The Guest making the reservation and signing the rental agreement must be at least 21 years of age or older and must occupy the rental property the entire term of the rental agreement
SMOKING POLICY
Mammoth Estates Rentals is 100% NON-SMOKING inside all properties and the common area balconies and entries; this includes e-cigarettes and all other substances. You will be charged $500.00 (five hundred dollars) for any violations.
PET POLICY
You must identify if you are bringing your Pet. Pets are permitted only in designated properties. A $20.00 pet fee, per night, per pet will apply. A maximum of 2 pets can stay in a pet-friendly unit. Pets are not permitted in the common areas, including the pool/spa area and rec room. Bringing a pet into a non-pet friendly unit will result in an immediate charge of $500 to the credit card on file.
POSSIBLE CHANGES
We reserve the right to move you to a comparable rental property if necessary, at no additional expense to you.
WIFI
We do our best to offer you free high-speed WIFI, however, please be advised that we do not offer discounts for inadequate Internet Service in Mammoth Lakes.
LOST FEES
There will be a $25.00 Service Fee for lost Parking Permits and Keys.
UTILITIES
We do not offer Discounts for the inadequate services of the Utility Companies.
CLEANING FEES
A cleaning and linen fee has been included with your total booking cost. We reserve the right to assess and charge additional cleaning and damage fees if necessary.
